human resource Management Dissertation

HUMAN

RESOURCE

MANAGEMENT

Civil Service Branch

December 1995

HUMAN RESOURCE MANAGEMENT

FOREWORD

CONTROLLING PEOPLE BETTER

AIMS and PRINCIPLES

BELIEFS

WHERE OBLIGATIONS LIE

Detrimental Service Branch

Policy Branches and Departments

Managers and Individual City Servants

DEPARTMENT HUMAN RESOURCE MANAGEMENT STRATEGIES

Manpower Planning

Succession Preparing

Turnover

Recruitment

Deciding on Conditions of Session

Selection of Prospects

Probation

Efficiency Management

Determination

Performance Evaluation

Promotion

Assistance and Supervision

Addressing Poor Performance

Training and Creation

Training

• Induction

• Management Development

• Business

• Terminology and Conversation

• Computer

Development

• Posting

• Acting Session

• Secondment

Staff Associations

Securing Personnel Commitment

• Consultation

• Communication

• Recognition

Solving Disputes

Dealing with Grievances

Well being

Management Info Systems

THE WAY IN WHICH AHEAD

FOREWORD

One of the steps of success of our Detrimental Service is usually our responsiveness to the changing needs and circumstances of Hong Kong. Our company is learning how to utilize a fully elected legislature as well as how to deliver new and improved services demanded by a more affluent and sophisticated community. We have be open and accountable, and have committed ourselves to specific standards of performance against which the open public can gauge what they can and should expect from us. Such responsiveness and adaptability require an enormous volume of resilience, dedication and skill via all of us. We need to ensure that our human resource management (HRM) practices develop even further the commitment and performance of civil servants. Each of us have got a role to try out in appointment the challenge of improving our HRM techniques and retaining a dynamic and intensifying approach to managing people. This Guide to Hrm not only encapsulates the perspective and leading principles showing how we want to manage people in the future, although also offers a practical application to assist all of us in seeing that vision.

The Hong Kong Municipal Service is one of the best in the world, and people are Hong Kong's most treasured assets. I hope colleagues will make the most of this Guide to upgrade the value of the " assets" and maintain the large reputation of the Civil Assistance. Michael C. C. SZE

Secretary pertaining to the City Service

CONTROLLING PEOPLE BETTER

Management Structure

BEING LIABLE

• Answering to the Legislative Council

• Keeping the Community Informed

• Providing Access to Information

LIVING WITHIN OUR MEANS

• Making use of Fiscal Suggestions

• Examining Community Needs

• Preparing

• Useful resource Allocation

• Reviewing Functionality

MANAGING PERTAINING TO PERFORMANCE

• Refining Efficiency Measures

• Managing simply by Programme

• Improving Productivity

• Taking care of Public Budget

• Taking care of Human Resources

• Managing Support Services

• Developing Departmental Plans

• Reviewing Improvement

DEVELOPING OUR CULTURE OF

SERVICE

• Making Performance Pledges

• Using Feedback to Improve Services

• Securing Staff Commitment

Hrm is a long-established task inside the Government's Managing Framework. Through this task the federal government meets the obligation to become a good company; seeks for getting staff dedication; and evolves and manages staff to offer of their best to help the Authorities serve the city. The need to interact to changing community expectations means that the task of managing our staff better is more important than ever -- it is the personnel who offer the service, in fact it is through a fresh emphasis on personnel management which a customer service and satisfaction oriented tradition will slowly but surely evolve.

The Civil Support Branch completed a review in 1993 to determine what alterations were required in applying Human Resource Management so that it could greatest complement and support the new focus on devolving authority, in customers and raising support standards.

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